It is never easy to obtain an accurate evaluation of the quality of service found on board your flights. Passenger surveys are limited in their responses, and are without the insight afforded by years of flight experience as a crew member. The use of in-flight supervisors yields inaccurate results since their identities are known.

At Ariane Information, we offer the use of our staff to fly incognito so that comments and results will most resemble those you might receive from actual traveling passengers. Our evaluators have years of flight experience as cabin crew members and / or instructors. Therefore, they are very aware of both the physical limitations that an aircraft can offer as well as the limitation of common union / association contract agreements. Our staff has developed extensive checklists which allow your manager to receive an in-depth, confidential report which could assist you in improving areas of your passenger service.

The use of our personnel for observation flights will not limit itself to a critical analysis of the services performed but will also include recommendations, reports of other passengers' responses, as well as individual crew members' evaluations.

Only your manager will be aware of the identity of our personnel, unless otherwise requested. We assure you that we will assist you to the best of our ability.