Position: Duty Officer
Department:  Operational Control Centre
Location: Montréal, QC, Canada
Immediate supervisor:  Simon Roussel, Director, Operational Control Centre
Available:  Immediately
Shifts:  Day / Night / Weekends and holidays
Responsibilities:

• Monitor the progress of all company flights and provide operational information as may be required to all flights operated by the company;
• Prepare (dispatch) and ensure flight follow-ups as per established company SOPs;
• Communicate with Crew Scheduler, Maintenance, Medical and Sales departments, and management before, during and upon completion of all missions;
• Address Customer inquiries by telephone;
• Pre-alert flight planning agencies (when required), customs and immigration offices, handling agencies and fixed base operators of confirmed flight assignments;
• Assign crews to missions in accordance with existing procedures and priorities;
• Monitor and ensure that regulations and policies regarding crew duty times and crew rest are respected;
• Monitor airport conditions, NOTAMS and current air traffic control situations on behalf of flight crew members and provide meteorological data, without analysis or interpretation;
• Convey to the pilot-in-command the necessary information to ensure the safe conduct of the flight;
• Initiate emergency response procedures as required by the company Emergency Response Manual;
• Perform all other duties as assigned by the Manager of the Operations Coordination Centre.

Qualifications:

• Minimum of experience in a Flight Dispatch environment;
• Be fully knowledgeable in the area of alerting procedures;
• Have succeeded Transport Canada dispatcher generic exams (operation and meteorology) is an asset;
• Possess the radio operator certificate;
• Knowledge on how to read weather information;
• Ability to work unsupervised, to take initiative, to make decisions, and work in a dynamic aviation environment;
• Team player with strong interpersonal, communication and  organizational skills;
• Work well under pressure and possess good judgment;
• Work well directly with customers, with a strong commitment to providing the best customer service in the industry;
• Computer literate, proficient with Microsoft software tools (Word/Excel/Outlook);
• Fluent in French and English;

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Position: Ramp Agent
Department: F.B.O. Operations
Location: Montréal, QC, Canada
Immediate supervisor: Richard Mailhot, Manager, Operations
Available:  January 2008
Schedule:  Full-time (day, evening and night)
Responsibilities:

• Ensure proper operations of the facilities. (i.e. Fuelling & movement of aircrafts);

• Completion of fuel orders;

• Ensure building, trucks and other equipments are clean and well maintained;

• Ensure proper briefing to the next team at end of each shift;

•  Ensure ramp and hangar are free of obstructions or potential hazardous objects;

• Ensure readiness and replenishment of the de-ice truck during winter activities

• Other related duties, such as washing dishes, keeping change room clean, completion of any lavatory servicing request and change garbage)

Qualifications:

• Class 3 driver’s license preferable;
• Customer service skills;
• Safety oriented;
• Team player;
• Strong work ethics;
• Ability to work various shifts;
• Ability to communicate in French and in English.

Education:           

• Post-secondary education

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Position:  Administrative Agent
Department:  Flight Coordination
Location: Montréal, QC, Canada
Immediate supervisor: Lyne Barbeau, Manager, Flight Coordination
Available:  Immediately
Schedule: Day, evening, weekend      
Responsibilities:

• Give help in setting-up chartered and scheduled flights on managed aircraft and aero medical flights for worldwide destinations on a variety of aircraft;

• Provide the logistic and administrative support to ensure proper flight following procedures for all flights (Overflight and landing permits, customs, immigration, etc.);

• Assist in the coordination of all flights;

• Prepare  flights as per established in company SOP’s;

• Address customer service inquiries by phone and e-mail;

• Other duties as assigned

Qualifications:

• Ability to take initiative, to make decisions and work in a dynamic,  high-pressure environment while meeting short deadlines;

• Strong interpersonal and communication skills (Customer Service Skills)/work ethic with strong commitment to provide the best customer service in the industry;

• Team player;

• Strong organizational skills;

• Proficiency with MS Word, Excel and Outlook;

• Strong experience in customer service;

• Experience in flight/aircraft operations environment would be an asset;

• Available to work on various shifts;

• Bilingual (French and English)

Education:

• Post-secondary education or a related field is an asset

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Position: Customer Service Representative
Department:  Customer Service, FBO
Location: Montréal, QC, Canada
Schedule: Full-time - Day, evening / week and week-end
Responsibilities:

• Provide high standards service to customers in accordance with the Skyservice culture, to ensure efficient and courteous arrivals and departures of customers;

• Ensure communication and coordination between customers, line service crew and staff;

• Coordinate catering, car rental, hotel booking and reservation, etc.;

• Maintain, monitor and update the Aircraft entry log and advise Line Service Crew accordingly;

• Perform some administrative duties;

• Any other duties as assigned.

Qualifications:

• Two years experience in a customer service environment;

• Ability to deliver service that is courteous, discreet, efficient, professional;

• Proactive, sees and understand the customers’ needs;

• Strong organizational skills;

• Ability to work under pressure;

• Ability to provide positive attitude while working in a group;

• Knowledge of MS Office is an asset;

• Excellent knowledge of English and French

Education:

• Post-secondary Diploma

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