Aviation Training
AIA011E- Confidential Observation Flights

Description: 
The use of our professional evaluators traveling incognito as passengers in order to evaluate general or special areas of your passenger service (counter, service, safety etc).

Content:
The confidential reports may include, but are not limited to the following elements:

• Reception at the Counter

• Assistance at the Gate

• Respect of Safety Standards

• Constant Attention to the Passenger's Needs

• Regular Presence in the Cabin

• Respect of Safety and Security Regulations

• Handling of Special Passengers (mother & infants, handicapped, elderly...)

• Quality of the Meal (warmth, speed of pick-up...)

• On-board Announcements by Cabin & Flight Crew

• Sales Techniques Used During Duty Free Service

• Ground Services at Arrival

• Service at the Baggage Claim Area

• Discipline and Conduct of Crew at Airport

• and more

Note that knowledge of the use of our services for observation flights will remain confidential between the client and Ariane Information. Written report given within 24 hrs by email.

Language of documents: English - French 
Copyright: Ariane Information © 1993-2010- All rights reserved.
Dates: On demand
Fees: a basic amount is requested to start; contact us for fees/hour.
ISBN 9781897398104

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